Kate Swann
" A huge thanks to Ollie & the Pinnacle team following a great delivery at the Cheltenham Festival...
...As a stickler for attention to detail, it's a dream to have a team who work the same way... It was a pleasure to work with such a professional team.
What we provide
Professional Staff
Accountabilty
Excellent service
value for money
Liz Panter
Owner - Cavendish Events
Liz Panter
Fabulous Client Feedback
" Our team have worked with Pinnacle at a number of events/venues and we really cherish each one, Firstly, the kindness and warmth our staff receive from them is something we are extremely grateful for - They all finish the day with smiles, no matter how challenging it may have been. Secondly the expert guidance they receive from all the Pinnacle team is second to none. Our team learn a lot on each and every shift.,, Our staff love working with the whole team."
Will O'BRIEN
The Etiquette Group
Richard Groves & Jake Smith
Jimmy Garcia
" Pinnacle was instrumental to the success of the project at Henley Festival..... All the Managers have been outstanding, many thanks for a brilliant team"
"I have received amazing feedback from the Management team in Harris Garden, so just wanted to say thank you to you guys"
Lords
Maria Aparicio
"Engage have had the pleasure of working with Pinnacle at multiple venues throughout the UK. We always feel confident Pinnacle will deliver a dedicated and exceptional service, overcoming obstacles and challenges to ensure a superior guest experience. The presence of Ollie and the team is reassuring and a guarantee of a wonderfully executed event. We look forward to the next one, thank you"
Jo Allen
Engage Hospitality
What we provide
Professional Teams
Accountabilty
Excellent service
value for money
Who Are Pinnacle?
We are a London based company with over 20 years managerial experience in the hospitality industry. Pinnacle recruit, train and develop committed, hardworking personnel who wish to develop themselves into becoming impressive industry workers.
By harvesting a philosophy built on hard work, diligence, and a 'can do attitude', Pinnacle strive, not only to deliver a great service but will be the friendly, reputation building faces of your event. In addition, our directors work alongside the team at each event, to help provide a direct link between the team and our clients.
What we do?
At Pinnacle, we aim to deliver the very best customer and client service through our talented, experienced and dedicated managers. We pride ourselves on bringing to sites, a team well versed in the running of a fast paced event: coordinating and executing the highest levels of service for all your clients.
Why Choose us?
Our team are experienced in working at some of the most prestigious and well recognised events all over the country. For Pinnacle each event and role matters. We will bring a highly skilled and trained management team to your event, tailoring our delivery to meet the service needs and requirements for you and your guests.
Service Excellence
Service Excellence
our promise
Our aim is to make your dream a reality; whatever the event or occasion.
​
We will provide you with a seamless event which meets and matches not only your requirements but your expectation too. We are an open, honest and respected team who make it our pledge of working with you, only if we are able to meet your goals and targets. Our word and reputation mean everything to us, which is strengthened by our ever expanding team, client base and excellent client feedback.
What we offer:
- Experienced Multi-Functional and
Multi-Disciplined FOH/BOH Managers
- Team Management
- Excellent Customer Service
- Team Development
- Confident Adaptable Delivery
- Transparent Fees
- Introductory Offers
- Repeat Business Offers
our service
Our manager's have experience across a plethora of venues and pride ourselves on delivering the very best in customer service.
​
We have a wide variety of managers - with various degree's of experience - that enable us to provide you with a tailored team that fits your specification and client criteria.
The Roles:
- Area Manager (IC Level)
- Restaurant/Room Manager
- Set Up/Breakdown Manager
- Bar Manager (Premimum Bar Staff)
- FOH/BOH Manager (Including Room Supervisors)
our usp
A Pinnacle director/lead will be onsite at each event with daily contact, from event concept to execution; we will always be on hand if you need us.
our kpi
To provide a great service that facilitates a high level of positive customer feedback and event renewal.
Pinnacle, the idea
To put it simply, we wanted to provide our clients with great service delivered in a warm, professional and friendly way.
​
We believe in a '360' approach to event hospitality; whereby our team of managers are encouraged to hone their skills in all disciplines of hospitality from front of house to back, bar to floor, enabling a greater understanding and synergy in our service delivery.
​
​
Alongside this, Pinnacle only work with and recruit professionals whose passion in events and event execution match our own. Each team member is an extension of our business and must be committed, dedicated and focused with a keen eye for detail and a tenacious work ethic that matches ours.
​
Our philosophy, whereby every team member is valued and accountable for the delivery, is what drives our success forward and brings our customers back.
​“Ollie and the Pinnacle team are all amazing and so great to work with. Throughout the weekend, the whole team worked hard to upkeep the high standard of service for The Green Room and did a great job of doing so. We had lots of happy clients. I hope to work together in the future”
Hospitality Finder
Nicole Thompson
" A huge thanks to Ollie & the Pinnacle team following a great delivery at the Cheltenham Festival...
...As a stickler for attention to detail, it's a dream to have a team who work the same way... It was a pleasure to work with such a professional team "
​
Becky Crisp
Events International
" The Pinnacle team were a great help to us at the Open Golf. They really cared about the standards they were providing and were always willing to go over and above to reach the highest levels of service....
Our Team love working with the Pinnacle Managers at our events.
Liz Panter
Cavendish Events
Testimonies
" “We’ve had the pleasure of working with Pinnacle for several years across a number of prestigious events, including the RHS Chelsea Flower Show and Boodles Tennis. Their professionalism, adaptability, and meticulous attention to detail have consistently ensured our events run seamlessly from start to finish. The team understands the high standards expected at these kinds of venues and always delivers with grace and efficiency. It’s rare to find a partner so committed, responsive, and genuinely passionate about what they do. We look forward to many more successful collaborations ahead”
Madeleine Bahu
Head of Development - The Eventist Collective
